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Privacy Policy for your gtr88 account

Your account profile, login records, cookie choices and Malaysia payment checks are covered here before you open an account with gtr88.

Account data useCookie choicesMalaysia payment checks
gtr88 Privacy Policy for your gtr88 account
CONTACT ROUTES

Contact paths for privacy questions

Privacy questions need a clear route, not a generic queue. Use the account email when you contact us so we can match your request without exposing data to the wrong person.

Logged-in chat Chat us from your account menu and write privacy in the first message. We will verify your session, log the request, and move account-data questions to a privacy-trained agent.
Account email Email us from the address linked to your account for access, correction or deletion requests. Include your login name and request type, but avoid sending full payment screenshots unless asked.
Wallet reference help If your privacy question involves Touch 'n Go, GrabPay, Boost dan FPX records, share the transaction date and reference code. We use those details to locate the right record safely.
DATA HANDLING

How we protect account data

Our policy controls sit inside the same account flow you use for the lobby, wallet and support.

Account data scope

We collect your name or alias, contact details, login credentials, wallet identifiers and settings needed to run your account. Extra data is requested only when a payment, security or legal check needs it.

Cookie controls

Cookies help keep your session active, remember language and detect unusual sign-in patterns. You can clear cookies in your browser, though some account checks may repeat when you return.

Login safety records

We record device type, IP address, session time and failed login attempts to spot access that does not look like yours. These records help us protect your account and investigate disputes.

Payment verification

Touch 'n Go, GrabPay, Boost dan FPX references are matched with your wallet records. We use transaction IDs, timestamps and amounts for reconciliation, withdrawal checks and fraud screening.

Record retention

Some records stay while your account is active, and some remain longer for tax, payment dispute or legal reasons. When retention ends, we delete or anonymise data where practical.

Request handling

You can ask for access, correction or deletion of eligible personal data. We verify identity first, then respond with what can be changed, what must remain, and why.

Privacy Policy answers for Malaysia

These answers explain how the Privacy Policy works when you create an account, make a payment, use cookies or contact us. They are written for Malaysia, but your access, eligibility and data rights may vary by local law. If your question involves account-specific records, contact us through your logged-in channel so we can verify you safely.

We collect account details you provide, login records created by your device, payment references from Touch 'n Go, GrabPay, Boost dan FPX, cookie choices and support messages needed to run your account safely.

Payment data lets us match deposits, process withdrawals, detect duplicate references and answer wallet questions. We use only the transaction details needed for reconciliation, checks required by law and fraud prevention.

Yes. Send the request from your account email or logged-in chat. After identity checks, we can correct eligible details, update contact records or explain why a legal record cannot be changed.

We share limited data with vendors that host systems, process payments, verify accounts, send service messages or help protect the site. They may use it only for the work we assign.

Cookies support sign-in, language, security checks and analytics about site use. You can clear them in your browser, but doing so may require fresh verification when you return.

Retention depends on the record type. Account and payment data may remain while your account is active and longer where tax, dispute, fraud prevention or legal duties require it.

Use logged-in chat for quick privacy requests or email the privacy contact listed in your account area. Include your account email and request type, not extra documents unless we ask.